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Customer Success Training: Planning for Lightning Migration
The Exponent Partners Customer Success team invites you to join a training series for Premium Support customers. Every other month we offer new trainings on topics that our Premium Support customers have requested to supplement our ongoing support services.

Senior Consultant, David Bruce and Support Services Engineer, Rachana Prasad will lead our next training at 11am PT/2pm ET on November 14, 2019.

Planning for Lightning Migration will give you the confidence you need to upgrade your Salesforce instance to Lightning.

Session participants will learn to:

-Use and understand Salesforce’s preparedness tools
-Determine what is essential for your organization’s initial roll-out and what can be tackled later
-Deploy and test in a sandbox environment
-Help reduce anxiety about the upgrade for you and your users

As a special bonus, Premium Support customers who attend this training will receive additional resources to assist you in navigating the upgrade such as a critical checklist guide, an upgrade prioritization decision tree, and an easy 1-page reference for your users on switching from Classic. Join us to load up on the tools and confidence your org needs to smoothly migrate to Lightning.

Nov 14, 2019 11:00 AM in Pacific Time (US and Canada)

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Speakers

David Bruce
Senior Consultant @Exponent Partners
David is a Senior Consultant with over 20 years of experience in business and information systems. His diverse background gives him a broad understanding to appreciate the unique circumstances of his clients and a wealth of history to provide either best practices or innovative solutions depending on the situation. With a BA in Economics from CU Boulder and an MBA from the Presidio Graduate School, he has the academic rigor needed to address complicated issues. But David's warmth, humor, and dedication to finding solutions that work for everyone are also highly valued by clients who work with him.
Rachana Prasad
Support Services Engineer @Exponent Partners